Technical Support Analyst (2nd & 3rd Line)
🏢 AMS
Role Overview & Responsibilities
- Level 1 - 3 hardware & software support.
- Provide hardware support for desktops/laptops/tablets/peripherals/telecoms/thin client/mobile devices.
- Software core build application support for lifecycle of current apps & new introductory apps.
- Operating system support for Windows & IOS platforms.
- Use ITSM Service Now tooling for all Incidents, user requests and changes.
- Ensuring SLAs are not breached, and all administration tasks are within the accepted conduct and governance guidelines.
- Project work within UK Client Services scope.
- Strong customer services competencies.
- Effective communicate skills – written & verbal.
- Positively driven as a team member and individual.
- Strong experienced Windows/MS Office and Messaging products.
- Experienced within the Banking or Financial Sector. (Advantageous)
- Mobile device platform support.
Job Types: Full-time, Temporary contract
Contract length: 6 months
Pay: £300.00 per day
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Frequently Asked Questions
How do I apply for the Technical Support Analyst (2nd & 3rd Line) position at AMS?
Click the “Apply for this Position” button on this page to submit your details directly to AMS's recruitment pipeline without agency fees or intermediaries.
Is this role eligible for remote work or international relocation?
This position is based in London, England with potential relocation and visa sponsorship considerations for qualified candidates.
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