Customer Service Representative
🏢 Arc LED
Role Overview & Responsibilities
About us
Arc LED is a small business in Plymouth. We are professional, customer-centric and demanding.
Our work environment includes:
- Modern office setting
- Growth opportunities
We have an exciting opportunity for a sales consultant to join a market-leading LED Strip, Profile & Lighting company based in Plymouth. Arc LED is the UK’s leading supplier of LED strips and profiles to trade and retail customers. Offering a diverse and unique range of lighting options, with design service and a wealth of product knowledge. Arc LED has become a household name in the modern electrical industry, as well as influencing design and finish in some spectacular projects.
About the role
- Deliver exceptional customer service at all times, positive actions, communication and body language; assisting customers in a timely manner with any query and after-sales care
- Generate sales by maximising every sales opportunity to ensure sales targets are achieved
- Demonstrate brand and product knowledge, based upon existing knowledge and training provided, as well as keeping up to date with product development and competitors
- Build client network through effective new business development and lead generation
- Maintain the showroom and visual display to a high standard.
- Identify and communicate customers and department needs to the department manager to improve customers relations
- Be a brand ambassador; represent the company in your appearance and communication with the customer
About you
- Ability to work as part of a team with co-workers and managers
- Continually strives to deliver exceptional customer service and self-development
- Knowledgeable about lighting options and lighting brands
- Proactive in their approach to developing leads and new business
- A self-starter; motivated and highly organised
- Excellent communication skills
- Electrical experience is not necessary, full training will be provided.
- Willingness to learn a niche market and gain new knowledge in the lighting market is required.
22-28K PA Base Salary dependent on experience.
We welcome applications from people from a diverse range of backgrounds and cultures and we are committed to equality of opportunity regardless of race or racial group, religion or belief, disability, age, sexual orientation, sex, gender re-assignment, and gender identity, marriage, and civil partnership.
No Agencies Please
Job Type: Full-time
Salary: Up to £28,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Overtime
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Plymouth: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Work Location: In person
Reference ID: ARC-AP2423
Frequently Asked Questions
How do I apply for the Customer Service Representative position at Arc LED?
Click the “Apply for this Position” button on this page to submit your details directly to Arc LED's recruitment pipeline without agency fees or intermediaries.
Is this role eligible for remote work or international relocation?
This position is based in Plymouth, England with potential relocation and visa sponsorship considerations for qualified candidates.
Are there any fees to apply through Jobflixs?
No. Jobflixs is 100% free for all job applicants. We strictly prohibit recruitment fees, candidate registration fees, or placement charges.
