Junior Field Operations Engineer

Full-time Permanent Salary £20,000 - £25,000

37 ½ hours per week, usually Monday to Friday 9am - 5.30pm (Flexi Hours)

Based at the head office in Stafford Park, Telford

Benefits include on-site parking, private healthcare, corporate gym membership, company van, company laptop, phone and uniform, staff events and days out.

Key duties and responsibilities will include:

· Setup and install customer telephone systems, routers and other equipment on-site and obtaining the relevant documentation for sign off.

· Conduct site surveys including hosted systems, door entry, and broadband

· Handling and prioritising level 1 tickets related to customer faults and achieving resolutions within agreed SLAs (where required).

· Assist in troubleshooting and repairing assigned systems in conjunction with colleagues and distributors to ensure timely and effective remedies.

· End-to-end problem isolation and troubleshooting of service quality issues.

· Comply with change control procedures to ensure satisfactory conclusion of change requests and minimising downtime.

· Work closely with the sales order processing team, and other colleagues or distributors, in troubleshooting problems.

· Complete assigned daily tasks to ensure optimal network performance and end service for customers.

· Adhere to client policies, including but not limited to IT Security and GDPR Policies.

· Support potential out of hours work that may be required to maintain or upgrade the core network and systems.

· Undertake any other reasonable requests asked of you to support the business and its operations.

· Basic training on systems relevant to customer’s needs.

· Shadowing of Support and Engineering team and learning on the job

· Complete relevant courses provided by the company where needed

Person Spec

Qualifications/Experience:

· Desire to have a career in engineering

· Basic understanding of phone system (desirable but not essential)

· Installation and implementation of various network devices and cat 5 systems (desirable but not essential)

· Able to work closely with network engineers to facilitate proper operation, maintenance, and restoration of high-speed data networks

· Must possess a valid driver's license and a satisfactory driving record

· Potentially stay in hotels from time to time for installations further afield.

Key skills & Attributes:

· Self-starter with a focus on solving problems and providing solutions

· Solid organisational ability and a high attention to detail

· Customer-centric approach to service delivery

· Consistent exercise of independent judgment and discretion in matters of significance

· Good written and verbal communications skills

· Problem solver and solution provider

Job Types: Full-time, Permanent

Salary: £20,000.00-£25,000.00 per year

Benefits:

• Company events
• Company pension
• Flexitime
• Free parking
• Gym membership
• On-site parking
• Private medical insurance
• Referral programme

Schedule:

• Flexitime
• Monday to Friday

Ability to commute/relocate:

• Telford, Shropshire: reliably commute or plan to relocate before starting work (required)

Experience:

• Telecommunication: 1 year (preferred)
• Customer service: 1 year (required)

Willingness to travel:

• 75% (required)

Work Location: One location