Retail Assistant

Aldi Longridge

Store Assistant £11.00 per hour worked

Objective of the Role of a Store Assistant

To provide the best possible shopping experience by exceeding customers’ expectations and offering uniquely engaging customer service, whilst contributing to an efficient and co•operative working environment, assisting the Store Manager in optimising operational efficiency and minimising inventory and price change losses. In fulfilling their duties the Store Assistant has to utilise their initiative and competence and work according to the principles of the ALDI Management System.

Duties and responsibilities of the role

• Informs their leader about non•scanning products.

• Informs their leader about issues affecting health and safety and due diligence policies.
• Assists the Store Manager with feedback on products.
• Connects with customers at every opportunity by saying hello, making eye contact and smiling.
• Ensures the highest standard of customer service by adapting to each customers’ needs.
• Has detailed knowledge of the product range and store layout, taking every opportunity to make product recommendations.
• Deals with customer complaints by listening and empathising before providing a suitable response, referring any unresolved issues to their leader.
• Enables customers to shop with ease by never leaving unattended obstructions in the aisles.
• Undertakes cleaning duties as required in all areas of the store.Authorises voids and refunds according to Company procedures.
• Maximises product availability for customers by taking immediate action to address off sales; when replenishing stock, off sales must be worked first.
• Merchandises stock efficiently in all areas of the store ensuring the highest standard of care in the handling, storage and presentation of products.
• Checks product quality at every point of handling, removing any products that are not suitable for sale.
• Rotates stock in accordance with Company guidelines.
• Manages till queues to ensure that every customer can immediately load at least one item onto the till belt.
• Operates the tills efficiently and with 100% accuracy taking care to adjust scanning speed depending on the needs of the customer.
• Memorises all relevant PLUs achieving 100% accuracy at all time.
• The Store Assistant works according to the principles of our Corporate Responsibility policy

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