Mobility Aids Call Handler (Belfast)

Every year we hire out or loan over 75,000 wheelchairs to help get people moving again after an illness or an injury. You could help our Mobility Aids service by answering phone calls to ensure those in need are able to access a wheelchair when they require one. Volunteers will be based in the British Red Cross office in Belfast. The service hours are Monday to Friday 9am to 5pm. We are looking for volunteers who are available to volunteer for at least one shift per week, the shifts will be between 3 and 4 hours. For this role volunteers will be using the British Red Cross telephony system and internal IT systems. A good level of IT skills are essential for this role. Full training and support on how to use the systems will be provided. **Health and Safety Statement** We take an individual approach to ensuring your safety. We may ask you to complete a simple risk assessment and will also have a conversation with you to discuss and identify any adjustments you may need As we take great care to ensure that all our volunteers are safe and supported, there may be some locations where we won’t be able to host 15-17 year olds. Please get in touch so that we can help you find a suitable volunteering opportunity. If you have any questions before applying, please contact us at [volunteerrecruitment@redcross.org.uk](url)
Why we want you: We need volunteers like you to ensure that everyone who needs one can access a wheelchair. Each year we hire out or loan over 75,000 wheelchairs to help people to get around after an injury or illness. In this role you will be taking calls from our customers helping them to get moving again.

• Tasks: Answering phone calls from members of the public.
  
  Providing practical support to individuals such as information on the various equipment the Mobility Aids service can offer.
  
  Providing emotional support to distressed individuals.
  
  Accurately recording information using our IT systems.
  
  Signposting the public to other British Red Cross services and external agencies.

• Skills: Being able to respond to distressed individuals in a calm and responsible manner.
  
  You will be IT literate.
  
  Able to recognise the signs of stress in yourself and others and be aware of your support options.
  
  Willing to undertake training that is appropriate for the role.
  
  Willingness to use a Telephony system.

• Benefits: Comprehensive free training so you can represent the Red Cross with confidence.
  
  A great opportunity to develop your existing skills and to gain new ones.
  
  Reimbursement of reasonable out-of-pocket expenses when on duty.