C
SERVICE IMPROVEMENT & INFORMATION MANAGEMENT OFFICER
Cardiff Council
Customer Service Agent
Work Model
📍 Belfast, Northern Ireland
Employment
💼 Full-Time Direct
Recruitment Type
🛡️ Direct to HR Pipeline
Role Overview & Responsibilities
Brook Street Recruitment is working on behalf of our client to recruit a telephone Customer Service Agent on a full time and permanent basis.
As a Customer Service Agent you will work from home and operate as the first point-of-contact for the company`s clients and partners.
Dealing with queries from these organisations and liaising internally with the company`s other departments, you will quickly develop an in-depth knowledge of the company`s products and services.
Duties
Taking inbound calls from clients and also dealing with teams across the business
Dealing with a wide variety of queries, analysing clients` payments-related issues
Assisting with disputes and providing sustainable solutions
Maintaining an in-depth knowledge of functionalities for all systems
Ensuring that a first class customer service is provided to clients
Working shifts
The working shift for these positions is Monday to Friday between 3pm and 11pm
There is no weekend work on this role
The training will be between the hours of 12pm and 8pm
After training you will work the 3pm to 11pm shift
Benefits of working in this role include:
Paid Annual Leave
All the equipment you need to work from home
Bonus opportunity twice per year
Employee appreciation programme
Opportunities to learn, develop, and to build a career
PLEASE NOTE OUR CLIENT REQUIRES APPLICANTS TO BE RESIDENT IN NORTHERN IRELAND TO BE ELIGIBLE FOR THESE ROLES - THIS IS FOR ONSITE TRAINING PURPOSES
PLEASE DO NOT APPLY IF YOU ARE NOT CURRENTLY LIVING IN NORTHERN IRELAND
If interested you can send your CV to Colleen Farquharson via the apply link
Brook Street (UK) Limited are en equal opportunities employer
As a Customer Service Agent you will work from home and operate as the first point-of-contact for the company`s clients and partners.
Dealing with queries from these organisations and liaising internally with the company`s other departments, you will quickly develop an in-depth knowledge of the company`s products and services.
Duties
Taking inbound calls from clients and also dealing with teams across the business
Dealing with a wide variety of queries, analysing clients` payments-related issues
Assisting with disputes and providing sustainable solutions
Maintaining an in-depth knowledge of functionalities for all systems
Ensuring that a first class customer service is provided to clients
Working shifts
The working shift for these positions is Monday to Friday between 3pm and 11pm
There is no weekend work on this role
The training will be between the hours of 12pm and 8pm
After training you will work the 3pm to 11pm shift
Benefits of working in this role include:
Paid Annual Leave
All the equipment you need to work from home
Bonus opportunity twice per year
Employee appreciation programme
Opportunities to learn, develop, and to build a career
PLEASE NOTE OUR CLIENT REQUIRES APPLICANTS TO BE RESIDENT IN NORTHERN IRELAND TO BE ELIGIBLE FOR THESE ROLES - THIS IS FOR ONSITE TRAINING PURPOSES
PLEASE DO NOT APPLY IF YOU ARE NOT CURRENTLY LIVING IN NORTHERN IRELAND
If interested you can send your CV to Colleen Farquharson via the apply link
Brook Street (UK) Limited are en equal opportunities employer
Frequently Asked Questions
How do I apply for the Customer Service Agent position at Brook Street?
Click the “Apply for this Position” button on this page to submit your details directly to Brook Street's recruitment pipeline without agency fees or intermediaries.
Is this role eligible for remote work or international relocation?
This position is based in Belfast, Northern Ireland with potential relocation and visa sponsorship considerations for qualified candidates.
Are there any fees to apply through Jobflixs?
No. Jobflixs is 100% free for all job applicants. We strictly prohibit recruitment fees, candidate registration fees, or placement charges.
