B
CASEWORK ASSISTANT IMMIGRATION DEPARTMENT
Bankfield Heath Solicitors
Customer Services Administrator
Work Model
📍 Braintree, England
Employment
💼 Full-Time Direct
Recruitment Type
🛡️ Direct to HR Pipeline
Role Overview & Responsibilities
Here at CareCo, we’re all about making life easier for people. It gets us out of bed in the morning, and it sends us home at the end of the day knowing we’ve done our bit to help somebody with their day-to-day struggles.
As a retailer of mobility products, it is our goal to offer the greatest customer service that a company can offer to our customers.
Our Customer Services Department is responsible for communicating with our customers as clearly and effectively as possible, answering their queries and providing excellent customer service to ensure that their needs are continued to be met.
What are my responsibilities?
- Speak directly with customers, both over the telephone and email
- Maintaining and updating customer accounts on our system
- Managing courier claims and replacement orders
- Organising refunds and product return
- Liaising with other departments within the company where necessary
What skills are required?
- Ability to manage workload
- Problem solving skills are vital
- Empathy and understanding when talking to customers
- Strong computer skills
- Ability to multitask
What do CareCo offer you?
- £24,000 basic salary, with the possibility of it increasing to £27,000
- Full-time hours – 5-day working week that includes weekend work and may include bank holiday work
- 30-days annual leave (includes bank holidays) with extra days holiday for long-standing employees
- Employee assistance programme – 24-hour confidential helpline to support through any life issues (financial, legal, family, housing, alcohol, etc.)
- Access to CareCo's staff benefits package
- Free breakfast every pay-day and free fresh fruit every Wednesday
- Free on-site parking
- Free yearly flu jabs
- 25% colleague discount
Job Types: Full-time, Permanent
Salary: £24,000.00-£27,000.00 per year
Benefits:
- Casual dress
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Referral programme
- Store discount
- Wellness programme
Schedule:
- 8 hour shift
- Day shift
Ability to commute/relocate:
- Braintree: reliably commute or plan to relocate before starting work (preferred)
Work Location: One location
Reference ID: Customer Services Admin - Braintree
Frequently Asked Questions
How do I apply for the Customer Services Administrator position at CARECO UK LTD?
Click the “Apply for this Position” button on this page to submit your details directly to CARECO UK LTD's recruitment pipeline without agency fees or intermediaries.
Is this role eligible for remote work or international relocation?
This position is based in Braintree, England with potential relocation and visa sponsorship considerations for qualified candidates.
Are there any fees to apply through Jobflixs?
No. Jobflixs is 100% free for all job applicants. We strictly prohibit recruitment fees, candidate registration fees, or placement charges.
