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Senior Executive in Marketing and Student Recruitment
Iron Mill College
Customer Agent
Work Model
📍 Carmarthen, Wales
Employment
💼 Full-Time Direct
Recruitment Type
🛡️ Direct to HR Pipeline
Role Overview & Responsibilities
Vacancy Details
Summary
Salary:
£21,575 - £22,369 (Grade D)
Location:
County Hall
Region:
Carmarthen
Job Type:
Permanent - Full Time
Vacancy Group:
Chief Executives
Category:
Customer Services
Closing Date:
04/06/2023
Date Posted:
19/05/2023
Reference:
3/004654
Description
Hybrid working/multiple locations points throughout Carmarthenshire.
Are you a people person? Do you enjoy helping others?
As a Customer Agent, you will be the first point of contact for residents, dealing with a wide range of enquiries on the phone and online including requests for council services, making appointments, giving advice on a range of applications and helping people to fill in forms online.
We are looking for individuals who are enthusiastic, energetic and self-motivated, that can adapt well to any given situation whilst maintaining the delivery of high-quality customer care.
This varied role means that two days are never the same and we are looking for polite and helpful people to join our team. We adopt a flexible approach to working which involves an element of home working but also a requirement to attend office locations, as requested, to carry out the role and other duties. Previous experience is not essential as we can provide the necessary training.
For an informal discussion please contact Eifion Davies on 01558825267 or email ewdavies@carmarthenshire.gov.uk.
You will need to be able to communicate effectively in Welsh. Support can be provided on appointment to reach this level
Contacts
Contact 1
Contact Name:
Eifion Davies
Telephone:
01558 825267
Email Address:
ewdavies@carmarthenshire.gov.uk
Frequently Asked Questions
How do I apply for the Customer Agent position at Carmarthenshire County Council?
Click the “Apply for this Position” button on this page to submit your details directly to Carmarthenshire County Council's recruitment pipeline without agency fees or intermediaries.
Is this role eligible for remote work or international relocation?
This position is based in Carmarthen, Wales with potential relocation and visa sponsorship considerations for qualified candidates.
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