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Customer Support Manager
Work Model
📍 Bristol, England
Employment
💼 Full-Time Direct
Recruitment Type
🛡️ Direct to HR Pipeline
Role Overview & Responsibilities
- Basic salary up to £40,000
- Tech4Good Sector
- Hybrid working model
We are representing an amazing Tech4Good start-up based in Bristol, who are looking for a new Customer Support Manager. They’re looking for somebody that has customer support/success experience, ideally within the software industry, who is now looking to make a real difference with their career.
What you'll be doing
- Help to manage the customer support departments daily functions and assist users with front end support.
- Address any escalated customer support issues.
- Implement processes to enhance customer satisfaction.
- Report any bugs to the relevant departments at cross functional meetings.
- Oversee the expansion of the team including interviewing and hiring new employees.
What you'll need to apply
- Experience within a customer support role, ideally within the tech industry.
- Previous experience within a managerial position is beneficial.
- A great track record of improving customer satisfaction.
- Fantastic communication and problem solving skills.
What you'll get in return for your talents
- Salary of up to £40,000 per annum.
- 33 Days annual leave.
- Hybrid working options.
- Enhanced holiday – buy up to 5 additional days per year.
- Cycle to Work Scheme.
- Free software use for family and friends.
- Exciting progression opportunities.
What next
Hit apply or contact Tom directly!
Frequently Asked Questions
How do I apply for the Customer Support Manager position at Enable recruitment?
Click the “Apply for this Position” button on this page to submit your details directly to Enable recruitment's recruitment pipeline without agency fees or intermediaries.
Is this role eligible for remote work or international relocation?
This position is based in Bristol, England with potential relocation and visa sponsorship considerations for qualified candidates.
Are there any fees to apply through Jobflixs?
No. Jobflixs is 100% free for all job applicants. We strictly prohibit recruitment fees, candidate registration fees, or placement charges.
