RECEPTIONIST

Welcome to Hyatt Regency Birmingham – where we’ve considered every detail and created a place designed to energise the people within it. A place where guests can focus on the task at hand or come together to share, socialise and collaborate.

Who are we?

At Hyatt Regency Birmingham we enjoy a prime, central, location. We feature 319 luxury rooms and suites, our Aria Restaurant, where guests can enjoy relaxed surroundings whilst enjoying cuisine with a selection of fine wines, or our Gentleman and Scholar Pub with a stunning heated terrace which opens onto Broad Street. We also have 10 meeting rooms and Amala Spa & Club for wellness/beauty treatments a pool and gym.

Connections energise us. Encouraging them is our purpose and our passion. From new culinary options for sharing, to vibrant multi-functional spaces for coming together, to exciting, technology-enabled ways for interacting, we create experiences that our guests will remember.

At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Respect, Integrity, Inclusion, Empathy, Experimentation and Wellbeing. At Hyatt Regency Birmingham our promise is to make travel free from stress and filled with success. We are passionate about fostering connections, the place for any and every occasion and a one-stop experience.

Hyatt offers a great range of benefits, including:

• 12 free nights per year of service across Hyatt Hotels worldwide
• Access to Amala Club
• Colleague and Friends & Family rates across Hyatt Hotels worldwide
• F&B discounts of up to 50% in our Hyatt UK Restaurants & Bars
• Holiday: 28 days including bank holidays (increasing to up to 33 days)
• Dry cleaning of business attire
• Complimentary meals on duty
• Workplace pension scheme
• Continuous Learning & Development opportunities

Terms & Conditions apply

About the role:

We have an exciting opportunity for a Receptionist to join our Front Office team. You will provide an excellent and consistent level of service to your guests and contribute to the smooth and efficient running of the Reception within the Rooms Division.

Working on a rotation basis within the Front Office team, you will ensure maximum guest satisfaction and adhere to the standards required by the hotel. Some of your responsibilities will include checking guests in and out of the hotel, cash handling and dealing with guest's queries both face to face and over the telephone. You will ensure a quick and efficient response to guest’s requirements and will update guest information in the computerised system in a timely manner. You will also be trained to work within our Regency Club, a VIP lounge and also Switchboard.

You will be expected to work 37.5 hours per week, 5 days out of 7 on a shift rota basis. Shifts can include: 7am - 3pm, 11am - 7pm and 3pm - 11pm.

About you:

You will have excellent IT and communication skills. As an organised, outgoing individual you will not be fazed by the diverse and challenging situations that you will deal with.

Working under pressure, you will be able to act quickly in response to changing guest demands and requirements.

Previous customer service experience is essential. Applicants must have GCSE Grade C or above in English and Maths or equivalent. A Diploma / qualification in Hospitality or Tourism Management would be advantageous. Previous experience with Opera systems is desirable.

We offer a competitive remuneration package and in return for your hard work and dedication your benefits include generous hotel discounts and complimentary hotel nights worldwide, to name but a few. You will have the opportunity for career development either in Birmingham, the UK or overseas.

Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you