F
Till Operator
Fostering Families
Customer Support Consultant
Work Model
📍 Leeds, England
Employment
💼 Full-Time Direct
Recruitment Type
🛡️ Direct to HR Pipeline
Role Overview & Responsibilities
InfoTrack is a pioneer in the legal technology sector, and we have grown rapidly over the last 5 years in the UK. We produce game-changing technology for law firms and have been instrumental in revolutionising the way conveyancing can now be done. As well as growing a proven and industry-leading product portfolio, we are continuing to challenge ourselves by bringing major new innovations to market.
We are looking for an eCOS Support Consultant to join our team based in Leeds! This role will be a support contact for our clients and consumers for our product eCOS. The eCOS Support Consultant focuses on high quality client service, ownership, and initiative to drive excellence.
Please note this role works on a shift pattern from 9am - 8pm, this will change each week.
Hybrid role once probation ends, having the ability to work from home 2 days a week.
About the role
You will be providing technical assistance and user support for incoming queries, with the focus of resolving as a ‘first time fix’, reporting and escalating any raised issues in priority order to the team and ensure resolutions and fixes are executed and communicated to any outstanding client queries. You will become an expert in troubleshooting techniques and frequently asked questions with a good understanding and anticipation of client needs, with professional and effective recommendations for resolution! We are looking for someone who has the ability to convey highly complex technical information to non-technical clients and consumers.
About you
For this role, we are looking for someone with demonstrable analytical and pragmatic approach with the ability to clearly and concisely communicate product intricacies and troubleshooting solutions. You will ideally have experience of utilising software application as a solution, with a keen ability to decipher software issues from application errors.
Job Types: Full-time, Permanent
Benefits:
- Casual dress
- Company events
- Company pension
- Life insurance
- Private medical insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Leeds, West Yorkshire: reliably commute or plan to relocate before starting work (required)
Experience:
- Technical support: 1 year (preferred)
Work Location: One location
Frequently Asked Questions
How do I apply for the Customer Support Consultant position at InfoTrack?
Click the “Apply for this Position” button on this page to submit your details directly to InfoTrack's recruitment pipeline without agency fees or intermediaries.
Is this role eligible for remote work or international relocation?
This position is based in Leeds, England with potential relocation and visa sponsorship considerations for qualified candidates.
Are there any fees to apply through Jobflixs?
No. Jobflixs is 100% free for all job applicants. We strictly prohibit recruitment fees, candidate registration fees, or placement charges.
