N
Sales Advisor
New Look
Customer Service Assistant
Work Model
📍 Newcastle upon Tyne, England
Employment
💼 Full-Time Direct
Recruitment Type
🛡️ Direct to HR Pipeline
Role Overview & Responsibilities
Job title: Customer Service Admin Clerk
Work Location: IPSA Europe, Unit 1, New York Way, North Shields, Tyne & Wear, NE27 0QF, UK
Department: Customer Service
Reports to: Customer Service Manager
n Full-time o Part-time
Customer Service are responsible for ensuring our customers receive a world class customer experience. They are the internal customer champion who ensures that customers needs are met in manner that exceeds their expectations. Voice of customer is their priority to ensure that we are continually monitoring and improving our customer service levels.
Key Responsibilities (including but not limited to):
Customer Service and Admin Duties:
- Order entry
- Order acknowledgement
- Effective customer communication
- Log and distribute customer enquiries (Telephone and Email)
- Digital and physical filing
Experience and Skills required:
- Computer Literate with good knowledge of Microsoft 365 programmes
- Excellent organisation and time management skills
- Experience of Salesforce would be an advantage
- Confident telephone manner
- Experience of working in an office or similar environment
General requirements:
- Follow company policies and procedures at all times
- Meet personal objectives and targets
- Build sustainable relationships of trust through open and cooperative communication
- Strive to achieve company targets and KPI’s
The duties and responsibilities highlighted in this job description are indicative and may vary over time. Employees are expected to undertake other duties and responsibilities relevant to the nature, level and extent of the post.
Frequently Asked Questions
How do I apply for the Customer Service Assistant position at IPS Corporation?
Click the “Apply for this Position” button on this page to submit your details directly to IPS Corporation's recruitment pipeline without agency fees or intermediaries.
Is this role eligible for remote work or international relocation?
This position is based in Newcastle upon Tyne, England with potential relocation and visa sponsorship considerations for qualified candidates.
Are there any fees to apply through Jobflixs?
No. Jobflixs is 100% free for all job applicants. We strictly prohibit recruitment fees, candidate registration fees, or placement charges.
