U
Level 6 Project Management apprenticeship
UM for Network Rail
Desktop Support Engineer (24/7)
Work Model
📍 Leeds, England
Employment
💼 Full-Time Direct
Recruitment Type
🛡️ Direct to HR Pipeline
Role Overview & Responsibilities
Permanent
Various
Salary
Excellent
Country
U.K
What you will be doing...
Desktop Support Engineer (24/7), based at Holiday House in Leeds City Centre. This is a hybrid role with the ability and scope to work flexibly from home.
Reporting to the IT Service-Desk Manager, our Desktop Support Engineer will work as part of a 24/7 team of highly skilled first and second-line support engineers, providing technical support to the technology-enabled workforce within Jet2.com and Jet2Holidays. There is an opportunity to be involved in project work and potential overseas travel, Working as One Team to Create Memories for our valued customers, both internal and external.
What will you do in the role?
Your responsibilities would include ownership of Incidents and Service Requests raised by our user community, mostly via phone but also via email and self-service channels. You will also: -
Reporting to the IT Service-Desk Manager, our Desktop Support Engineer will work as part of a 24/7 team of highly skilled first and second-line support engineers, providing technical support to the technology-enabled workforce within Jet2.com and Jet2Holidays. There is an opportunity to be involved in project work and potential overseas travel, Working as One Team to Create Memories for our valued customers, both internal and external.
What will you do in the role?
Your responsibilities would include ownership of Incidents and Service Requests raised by our user community, mostly via phone but also via email and self-service channels. You will also: -
- Be expected to quickly and effectively perform known, first-time fixes
- Liaise with other technical resolver teams and duly escalate any ongoing issues appropriately and professionally
- Share knowledge of technical fixes with colleagues and other teams
What are the key skills/experience you’ll already have?
Our Desktop Support Engineer will be a good "all-rounder" with experience of resolving issues on various different types of devices. You will also: -
- Be used to adhering to good / best practice
- Have effective triage/workload/time management and great customer service skills
- Demonstrate strong people skills
- Have a good working knowledge of Windows, Active Directory, Office 365, VPN, networking and incident management skills.
- Have previous experience in publishing knowledge articles
- Experience using Servicenow is preferable
What can we offer you?
We have been recognised as one of the Top 50 Best Places to Work in the UK on Glassdoor and offer our valued colleagues a range of benefits including: -
We have been recognised as one of the Top 50 Best Places to Work in the UK on Glassdoor and offer our valued colleagues a range of benefits including: -
- Hybrid working – we’re in the office on Tuesdays, Wednesdays and Thursday
- Competitive salary, with annual pay review
- Contributory pension scheme
- 26 days holiday (plus Bank Holidays)
- 3 x salary life assurance
- Generous Discretionary Profit Share Scheme
- Colleague discounts on Jet2holidays and Jet2.com holidays and flights
- Cycle to Work Scheme
- Buy or Sell Annual Leave
- Access to Mental Health First Aiders
- Many retail discounts on – travel and leisure, health, and wellbeing, eating out, shopping and lifestyle
Please note you will need to be available for a rolling 24/7 shift pattern, this could include nights and weekend
We offer an excellent remuneration package with fantastic opportunities for progression in a growing business.
This is a great opportunity to be part of an exciting, forward-thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 10 UK bases.
Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays!!
Division
Jet2 Plc
Careers With Us
Digital & IT
Careers Dept
Digital & Analytics
Careers Team
Web Analytics
Business Area
Head Office and Support Functions
Team
IT Systems & Web Development
Frequently Asked Questions
How do I apply for the Desktop Support Engineer (24/7) position at Jet2.com and Jet2holidays?
Click the “Apply for this Position” button on this page to submit your details directly to Jet2.com and Jet2holidays's recruitment pipeline without agency fees or intermediaries.
Is this role eligible for remote work or international relocation?
This position is based in Leeds, England with potential relocation and visa sponsorship considerations for qualified candidates.
Are there any fees to apply through Jobflixs?
No. Jobflixs is 100% free for all job applicants. We strictly prohibit recruitment fees, candidate registration fees, or placement charges.
