Online Commercial Manager

Our online channels are experiencing incredible growth, which shows no signs of slowing. With an online presence in over 100 markets, are you ready to take our digital customer experiences to the next level as we turbocharge .com?

You'll also be joining us at an exciting time, as we have ambitious plans to drive online growth and create outstanding omnichannel experiences for our customers, as part of the wider transformation of M&S. If you thrive in ambiguity, enjoy being part of a problem-solving team, and are excited by changes that improve experiences of colleagues and customers, join us!

There’s never been a better time to join M&S.com, as we turbocharge our ambitions with strong plans in place to increase our Online offering through own brand, 3rd Party brands and the launch of our Dropship programme. As a member of the Online Commercial team you will be integral to driving the sales plan through driving the right product offer for our online customers.

• Manage daily/ weekly trading process, determining ongoing use of key commercial levers to drive business outcomes
• Work with the Trading Team to plan and execute the delivery of the category commercial goals on the website
• Input category-specific sales plans to overall Online sales plan
• Analyse commercial performance and convert to Range and Trading recommendations
• Provide channel’s formal requirements for range planning, buy volumes and product launch
• Provide channel requirements for seasonal promotions, prices, markdowns and clearance
• Assess and recommend opt out from proposals on promotion, price, markdown and clearance where there is a business case
• Provide leadership on decisions to drive promotional activity on slow sellers
• Ensure joined-up category/ channel business plans for the period
• Influence the buying and product development teams, using insights to make recommendations for change and drive performance online
• Influence and work with finance teams to deliver the operating plan process
• Lead and coach the online commercial teams in delivering a digital first mentality in the business units
• Line manage the Assistant Online Commercial Managers and agree clear objectives and development plans

Key skills

• Effective Influencing skills - Ability to coach a senior team and manage upwards expectations
• Leadership - ability to lead a high performing team
• Commerciality - Competitor and commercial awareness and ability to perform competitor analysis. Commercial acumen and understanding of financial implications
• Strategic and forward thinking - Ability to create strategy. Ability to plan and project manage.
• Analytical skills - Ability to analyse and report information
• Collaborative - Ability to develop relationships with appropriate areas across multiple functions
• Prioritisation - Ability to work with reactionary trading changes; subsequently prioritising workload

• Flexible working approach, with a balance of being in the office and working from home
• Competitive salary plus bonus
• 33 days holiday (inclusive of bank holidays)
• 20% discount on M&S products
• A range of wellbeing support (including a virtual GP)
• 25% off gym memberships, access to online fitness classes and discounts for complementary health services, such as nutrition and lifestyle coaching

Interested? Apply here!

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.