Specialist Advice Officer

Reference: R0003037

Directorate: Finance

Service Area: Revenues and Benefits

Salary: £29,439 - £31,099 pro rata

Hours: 30 hours per week

Contractual Status: Permanent

An exciting opportunity has arisen within Resident and Business Support for an officer to join our team as a Specialist Advice Officer.

The successful candidate will be part of a small team who will undertake new financial assessments and review existing financial assessments on an annual basis to establish client’s contributions towards their packages of care. You will provide assistance to clients and carers to maximise their welfare benefits and make a real difference to a number of residents.

If you have a sound knowledge of DWP (Department for Works and Pensions) benefits, are confident in communicating with people and want to make a difference to residents, this maybe the opportunity you are waiting for and we would love to hear from you!

To be successful in this role you will need experience in customer service, effective verbal and written communication skills and excellent analytical skills. You will be self-motivated, able to work under pressure whilst being part of a small but dynamic team.

This is a fantastic opportunity to join our team of enthusiastic and highly motivated individuals who routinely deliver quality services to our residents. If you want to know more, feel free to check out the full job description and person specification.

What we can offer you:

The opportunity to work agile, either from home or in our fantastic new flagship council offices.

Ongoing training and development.

Varied work which is both interesting and rewarding.

Excellent career progression within Resident and Business Support.

Be part of an innovative, responsive and growing service area.

If you would like to have an informal chat about the post, please call Jane Wickins, Business Process and Client Finance Manager, on 01642 726261 or Joanne Hudson, Senior Finance Officer, on 01642 729592.

We hope to hear from you soon!

The above post is subject to an enhanced Disclosure and Barring Service (DBS) check.

Closing date: Thursday 4th May 2023 by 12 midnight.

Job Types: Part-time, Permanent

Salary: £15.25 per hour

Benefits:

• Company pension

Ability to commute/relocate:

• Middlesbrough, North Yorkshire: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (preferred)

Experience:

• customer service: 1 year (preferred)

Work Location: In person

Reference ID: R0003037