N
Driver/Attendant
North Lincolnshire Council
IT Helpdesk Support (1st & 2nd Line)
Work Model
📍 Mansfield, England
Employment
💼 Full-Time Direct
Recruitment Type
🛡️ Direct to HR Pipeline
Role Overview & Responsibilities
Nicholas Howard Limited are delighted to be recruiting on behalf of a client based in Mansfield, who has a great opportunity for an IT Helpdesk Support (1st* and 2*nd* Line)* to join the team, full time, on a permanent basis.
Here’s a taste of what you’ll be doing –
- To set up, install and configure hardware.
- To provide support for software and all hardware.
- To carry out scheduled operational routines as requested.
- To carry out housekeeping tasks and back-ups as requested
- To monitor the documentation relating to the configuration of systems and ensure they are updated as required.
- To liaise with suppliers regarding the purchasing of consumables and PC hardware and software.
- To create reports as and when required.
- To implement Activate & Summit parameters.
- To maintain the companies telephone systems.
- To maintain a log of all IT tickets and user requests.
- To maintain and implement IT security best practices across all IT systems.
- To monitor and respond to alerts from all monitored IT systems.
- To work within accordance with any agreed internal Service Level Agreements.
- To report to and escalate any issues where required to the IT team leader.
What we’re looking for:
- You will have a strong understanding of IT Systems and Microsoft packages.
- A basic understanding of network infrastructure is required.
- Experience in 1st and 2nd line support.
- Must have experience in Actie Directory/Group Policy as administrator level at least.
To be considered for this position please apply below.
Job Types: Full-time, Permanent
Frequently Asked Questions
How do I apply for the IT Helpdesk Support (1st & 2nd Line) position at Nicholas Howard?
Click the “Apply for this Position” button on this page to submit your details directly to Nicholas Howard's recruitment pipeline without agency fees or intermediaries.
Is this role eligible for remote work or international relocation?
This position is based in Mansfield, England with potential relocation and visa sponsorship considerations for qualified candidates.
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