D
Finance Business Analyst
Depop
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Operations - Help Desk Support
Work Model
📍 Sevenoaks, England
Employment
💼 Full-Time Direct
Recruitment Type
🛡️ Direct to HR Pipeline
Role Overview & Responsibilities
Help Desk Support
The role of the Help Desk Support will be responsible for maintaining a strong relationship with a specific and large client who we serve on a daily basis. A strong emphasis on quality, honesty and always providing the highest possible standards is a must.
Core responsibilities include:
- Responsible for the day to day engagement with our client (face/voice of the business)
- Dealing with all inbound enquiries such as telephone, email and across all operational, quoting and contract queries.
- Creating jobs onto internal software following client instructions.
- Scheduling jobs once confirmed with tenants.
- Work within the wider operations team to improve customer experience.
- Liaising with clients on quote requests, job queries and contract admin
- Regular dialogue with clients and tenants (telephone)
- Updating and managing client portal
An exciting role for a bright individual looking to join a growing and fast growth business with an eye of career progression.
Job Type: Full-time
Salary: From £30,000.00 per year
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Sevenoaks, TN13 1DB: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Frequently Asked Questions
How do I apply for the Operations - Help Desk Support position at Nirvana Maintenance?
Click the “Apply for this Position” button on this page to submit your details directly to Nirvana Maintenance's recruitment pipeline without agency fees or intermediaries.
Is this role eligible for remote work or international relocation?
This position is based in Sevenoaks, England with potential relocation and visa sponsorship considerations for qualified candidates.
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