Customer Service Role

We are expanding our customer service team, and it could be you. Are you a conscientious self-starter who loves a challenge? This could be for you.

The customer service role will require you to talk direct customers taking details and understanding what information they require. You will be able to understand and relay this information to your colleagues in the business. This will include delivery date requests, price enquiries and occasionally complaints - Something you will be able to handle with supreme confidence.

Further to being a brilliant communicator you will be competent with our systems and be able to drive an order from cradle to grave. A good level of education and computer skills are essential.

In your interview we will expect you to be articulate and concise and be able to demonstrate the skills we need to drive our business forward. As well as this you will be expected to have engaged with role and have a basic understanding of the company and what we do.

At the sharp end of the business it is important we strive for excellence for the client, sometimes that isn’t just as easy as it sounds and we need a strong individual to facilitate these requirements. Shrinking violets need not apply.

Did we mention you need a good sense of humour, this male dominant environment can be won over with a smile and a joke. We don’t tolerate offensive behaviour but you will need to see the sunny side of life at times. We have a strong working team who enjoys a smile with all our everyday challenges.

• Dealing with customers
• Processing Orders
• Admin duties
• Sales Invoicing
• Speaking to sub contract parties
• NCR recording
• Liaising with production about customer orders

In return we offer a good rate of pay, pension scheme as well as 20 days holiday a year.

The right person will enjoy a good day to day working environment as well as having the opportunity to develop their career as the company develops.

Job Types: Full-time, Permanent

Salary: £16,080.02-£25,000.00 per year

Benefits:

• Company pension
• Language training provided

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Nelson: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• customer service (required)

Work Location: In person

Reference ID: customer services