Customer Advisor Call Centre full time and part time available

• Full time and part time working available
• Hybrid working options available once you have reached competency
• Salary Accelerator Programme to build your salary quickly
• Enormous opportunities available via our Global Career Path development scheme
• A prestigious Manchester location with a friendly and supportive culture
• Free on-site parking, bike storage and shower facilities and a tram stop just by us

This is an exciting opportunity to join the world’s market leader in our contact centre. We have excellent development opportunities and benefits such as salary accelerator £1,000pa increments at 12- and 24-months service. Flexible working options with full time and part time working available. Hybrid working pattern allow colleagues to work from office and home for part of the week once core competencies are achieved.

We have great benefit schemes including Cycle to Work, Electric Car Salary Sacrifice, Childcare Vouchers, Dental and Health Cash Plans, Company Pension Plan, Life Assurance and Colleague Assistance Program. We offer a discounted voucher scheme for over 100 companies, including Tesco, Halfords, Argos, Boots, M&S, Ernest Jones, Currys, Primark and many more.

We work in the highly specialised area of probate debt recovery in a customer and client advisory capacity. We call this role ‘Estate Care Specialist’ and we are looking for 10-15 people to join us in our call centre starting on 20th February 2023. The roles are permanent and full training will be given.

Our compassionate and compliant approach is award-winning, and there’s a reason for that. As probate partners of financial institutions, we understand that only we can make the business a success. This is why we like to make sure that our customers are looked after every step of the way. The Company is committed to giving the highest standards of customer service and we achieve this through the on-going development of our colleagues. This is reflected in various awards we have received including Investors in People, Treating Customers Fairly, ICM DCA of the year and the Customer Service Excellence award.

Full Time and Part Time Opportunities

Working Pattern – 37.5 hours per week based on a shift rota

Our normal working hours are:

• Monday – Thursday (Alternating 8am-4pm and 12pm-8pm)
• Friday (Alternating 8am-3.30pm and 10am-5.30pm)
• Saturday (9am-1pm – working one in four Saturdays)

We also understand it can be difficult to find a role that flexible enough to meet your needs, so after our 3-week training programme we have the option of working part-time from 20 hours per week.

We look after the personal information you provide to us, if you would like to know more about how we use your data you can read our ‘Privacy Notice & Cifas Fair Processing Notice for Candidates’ which is available at the Phillips-Cohen UK website. Phillips & Cohen Associates (UK) Ltd, Building 5, Floor 9, Exchange Quay, M5 3EF.