Junior Operations Coordinator

Responsibilities

- Answering incoming calls / emails and handling customer service enquiries with professionalism and empathy

- Managing the central customer enquiries mailbox

- Confidently and knowledgably communicating the services of Halcyon Doctors to customers

- Identifying and assessing customers’ needs and aligning them to the appropriate service and consultant

- Building sustainable relationships and trust with customers through open and interactive communication

- Processing new referrals and instructions from individuals and referring professionals (GPs, Consultants, Solicitors)

- Registering new customers (using a cloud-based CRM system)

- Liaising with customers and consultants to schedule appointments

- Obtaining medical records and other background information from 3rd parties

- Proofing, editing and formatting clinical and medico legal reports and letters from consultants

- Distributing clinical and medico legal reports and letters

- Keeping customer records up to date in the CRM system; letters, emails, calls etc added to the system accurately and promptly

- Invoicing customers using the CRM system

- Taking payments

- General administration duties from time to time

REQUIREMENTS

- Educated to degree level (ideal but not essential)

- Experience working in a customer service environment – you will be passionate about providing customer service of the highest quality where no request is too much trouble

- Experience providing excellent administrative support and coordinating logistical arrangements in an efficient and streamlined manner

- Good data entry and typing skills as well as the ability to comprehend, capture and interpret basic customer information in a live environment

- Experience managing challenging customer situations, with the ability to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance

- Excellent verbal and written communication

- Well-developed, professional telephone manner and etiquette

- Highly proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint)

- IT literate and comfortable using cloud-based CRM software and other technological software solutions (all training will be provided)

- Fast learner and ability to work with a high degree of independence when fully trained

-Very organised with strong attention to detail

Work remotely with occasional travel to our Wimbledon, London office (no more than biannual) for Team catch ups/Strategy sessions etc

Job Types: Full-time, Permanent

Salary: From £21,000.00 per year

Benefits:

• Casual dress
• Company pension
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
The role will be predominantly remote / work from home with occasional travel to our Wimbledon, London office (no more than biannual) for Team catch ups/Strategy sessions etc

Education:

• GCSE or equivalent (preferred)

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Work Location: Remote