Inbound Customer Service Representative

About The Role

RAC have an exciting opportunity for Customer service representatives to join our fast-paced Sales Operations team within their New Members Advisory team in our Bradley Stoke, Bristol RAC Call Centre. Working for a well-established, market-leading breakdown provider with an exciting future ahead, you’ll be the first point of contact for new members. You’ll be on the frontline delivering an exceptional service, and an unforgettable member experience that means members choose to join the RAC.

Base salary of £23,690 for a 35-hour working week, with an OTE of up to £28,416!

This is a full-time, permanent role. Shifts will fall within our opening hours of Monday – Friday 08.00 – 19.00, Saturday and Sunday 09.00 – 17.00.

Benefits and rewards:

• FREE Ultimate breakdown cover for you and your household worth up to £500
• FREE on-site parking
• Overtime opportunities to boost your earnings
• Flexible benefits you can tailor to suit you
  
  
• Free European Breakdown cover including 7 days car hire to continue your journey
• Amazing employee benefits including additional discounts on big brands, hotel stays and days out
• Life insurance, performance rewards, and pension
• Up to 31 days’ of annual leave, plus family leave entitlement.
• 6-week team-based rotational shift pattern including two weeks of 7pm finishes and alternate weekends

What you’ll do:

• Introduce new members to our incredible range of products and services
• You’ll be operating in a fast paced environment, where we focus on delivering the best outcome for new members
• Confidently get to know our new members and recognise the right outcomes for their needs
• Effectively handle all customer requests, where you will have the system knowledge and capability to take ownership of resolutions

To be the best, we want the best. We are looking for Membership Sales Advisors who will:

• Enjoy working in a fast-paced environment, whilst adopting a flexible approach to your day
• Be customer focused, always wanting to deliver the best outcome for our members
• Have the ability to achieve both personal and departmental performance targets to meet business objectives
• You will be target-driven and results-focused, demonstrating a great attention to detail
• Be passionate about our products and the RAC brand
• Ideally have some previous experience in sales and have a demonstrable background within a service environment, you will however receive the best product training available in order to fulfil your targets

What can we offer in return?

• Competitive rewards package
• Bonus scheme with additional earning potential up to 20% OTE monthly
• Flexible shifts and working hour patterns
• A first-class, comprehensive training programme to enhance your skills and behaviours to ensure you become a great advisor!

A fantastic career framework, with solid support and a clear plan, allowing everyone to progress within this ever-growing business.

Together we are all #OrangeHeroes. Be a part of our journey!