Customer Service Advisor

About the Role

Base Location: Penner Road, Havant or Inveralmond House, Perth

Salary: £25,703 + a range of other benefits to support your family, finances and wellbeing.

Working Pattern: Permanent | Full Time | Weekly rota of 37 hours per week. Working hours between the hours of 8am to 8pm Monday to Friday and 8am until 2pm Saturdays.

What is the Role?

Customer Service managing the accounts for Combined Heat and Power customers and other Enterprise Utility business areas
You will spend your working week split between taking inbound customer service calls and completing clerical back-office work. You will ensure the concerns of every customer, ranging from routine account enquiries to complex billing complaints are fully understood and resolved, so you must be able to think on your feet and deliver excellence in everything you do.

What do I need?

We need people who are genuine and caring with great listening skills and the empathy to go the extra mile for customers on each and every call. You should be resilient with the ability to stay calm even when working under pressure and enjoy finding solutions to customer problems whilst adhering to operational processes and industry regulations. As you will be dealing with written correspondence it is essential that you have Microsoft office applications experience, can work quickly and accurately with a great eye to detail.

About our Business

SSE Enterprise Utilities is the Distributed Energy (DE) and Private Networks business of SSE plc. We finance, own, operate and maintain energy infrastructure for commercial, industrial and residential customers - providing them with a market leading project development service and certainty of operational performance and asset management. In order to accelerate progress towards net zero SSE Group is investing £7m a day on low carbon infrastructure, creating 1,000 green jobs a year in the process, as part of its £25bn NZAP (Net Zero Acceleration Programme).

What's in it for you?

An excellent package with 34 days holiday entitlement, enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.

As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment and upon joining SSE. Search for 'Inclusion & Diversity at SSE' to find out more.

Next Steps

All applications should be submitted online, and I'll be back in touch after the vacancy closing date to let you know the outcome.

If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process, please contact zoe.gillespie@sse.com.

Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.

#LI-ZG1

#LI-Hybrid OR #LI-Onsite