CUSTOMER SERVICE SUPERVISOR
Work Model
📍 Twickenham, England
Employment
💼 Full-Time Direct
Recruitment Type
🛡️ Direct to HR Pipeline
Role Overview & Responsibilities
JOB DESCRIPTION
Location: Twickenham
Salary: Competitive Salary
Hours: Full Time
Primary Responsibilities
- Management of back orders
- Liaise with the buying department on due dates of outstanding products and communicating to customers
- To ensure all misplaced/lost orders are investigated and resolved
- Settle all complaints in line with company guidelines
- To deal with bespoke orders, liaising with the necessary departments to ensure customer satisfaction
- Ensuring all stock received is allocated to the correct location
- Ensure all refunds are completed using Sage Pay or PDQ
- Responsible for all administration duties
- To attend selling events when required
- To help with annual stock checks
- Any other reasonable management tasks
Knowledge and Skills
- Knowledge of MS Office, plus internet
HOW TO APPLY
Name: Leon Bishton
Email: leonbishton@stevensons.co.uk
Frequently Asked Questions
How do I apply for the CUSTOMER SERVICE SUPERVISOR position at Stevensons?
Click the “Apply for this Position” button on this page to submit your details directly to Stevensons's recruitment pipeline without agency fees or intermediaries.
Is this role eligible for remote work or international relocation?
This position is based in Twickenham, England with potential relocation and visa sponsorship considerations for qualified candidates.
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