Fulfilment Assistant

Position: Fulfilment Team Member

Dept: Fulfilment

Reporting to: Operations Manager

Type of Employment: Full time

Job Type: Contractual

ABOUT TEMPO TEA BAR

This is an opportunity to join our rapidly growing team in Rutherglen,
Glasgow. Here at Tempo Tea Bar we are a business within the e-commerce industry focusing on Bubble Tea. Over the last 2 years, we have grown at an average rate of 50% each year. This newly-created position will be an integral part of our team as we embark on the next phase of our growth.

Established in 2013, Tempo Tea Bar is quickly becoming a leader in offering the industry. Our creative marketing campaigns have quickly earned us brand recognition, and a reputation for being a breath of fresh air in our industry.

We believe that business needs to be innovative and creative in order to thrive, and we think it’s important to provide an exciting and vibrant place to work. Culture is the driving force to our success and feeds into every aspect of what we do.

But we admit we’re not for everyone. We’re successful because we have high standards, work hard, and hire smart people with strong critical thinking skills
– people who are honest and confident enough to say “I don’t know – BUT I’ll find out!” People whose burning questions during interviews include “How many sick and vacation days do I get?” need not apply. Your time here will be fast and furious and quite the ride. But the rewards are plenty, and include great perks.

ROLE

The fulfilment team member will support the ecommerce operations from filling, packing and shipping orders both for our website and for Amazon. The ultimate goal of this position is to ensure that we are fulfilling orders in a timely manner that is at the right cost whilst optimising the processes that will deliver tangible benefits to the wider business. Each currently defined area (Logistics, Replenishment, Packing,) will have KPIs to demonstrate key deliverables

RESPONSIBILITIES

● Able to replenish stock for shopify in a timely manner
● Able to understand the steps involved in replenishing the stock for

Amazon and executing each step in a timely manner
● Find ways to increase quality of customer service and deliver customer satisfaction
● Find ways to increase performance and improve processes
● Perform quality controls and monitor relevant KPIs
● Ensure an efficient and organised space
● Updating relevant stock spreadsheets and preparing relevant documents for deliveries (Good IT Skills)

RESULTS
● We maintain inventory levels that prevent stock-outs, but don't create an surplus
● Up-to-date metrics are always available when needed
● Receiving 5 star customer reviews for service provided
● Satisfied customers even when an issue has arised as they were well taken care of.
● Shopify orders are going out in a timely manner
● Amazon pallets are getting sent out on time and according to the shipping schedule
● Shopify orders do not exceed 2% error rate

REQUIREMENTS

● Experience working within a warehouse is highly preferred

● Outstanding organisational skills
● Excellent communication skills
● Takes initiative and a self-starter
● Ability to work independently and as part of a team
● Strong attention to detail and achievement-oriented
● Has a growth mindset
● Excellent proficiency in English (Both spoken and written).
● Proficiency in Excel, Word and Gmail is highly

This job description is not all-inclusive and certain activities, duties or responsibilities may be required of the employee as needed.

Job Type: Full-time

Salary: £8.00-£10.00 per hour

Benefits:

• Company pension
• Free parking
• On-site gym
• Store discount

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Yearly bonus

Ability to commute/relocate:

• Glasgow: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: Fulfilment Team Member