Technical Support Engineer (L2)

IT – VIP Support Engineer

Location: London

To contribute as a member of the Executive Support (ES) function, focusing on providing executive IT support to the senior & influential executives, including board and Executive Director's, along with their respective support staff. The successful applicant will work in conjunction with the End User Computing Lead to successfully deliver the service and be involved developing technology, process and information.

Key responsibilities:

· The single point of contact for of C-level executives (CEO,CIO, CFO etc) & their support staff for all their IT needs

·Coordinate with other in IT to fulfil requirements with utmost urgency, professionalism and care

·Provide on-site coverage during normal business hours as well as occasionally assist EUC Lead to on-call support which could occur before/after normal working hours, subject to the hectic travel schedule of company executives across multiple time zones

·Respond promptly, investigate and resolve all of the customer's needs in an efficient, timely and highly professional manner and to escalate technical problems not readily resolved to the appropriate vendor/internal resources

·Researching & trialling new technologies, products & services, arranging and documenting technology trails for customers

·Cross team liaison internally and externally with vendors/suppliers to ensure incidents and requests are handled with priority and that the customer is constantly updated on progress

·Taking pro-active interest in technological developments and keeping up with the latest industry developments, products, releases and innovative new technologies with an eye on how they may facilitate improvements to either customer working practices, or the services we provide them.

·Aim to resolve their issues same day for incidents and within 48-36 hours for Service Request (depends on 3rd party)

·Provide first time resolution to 95% of the issues

·First point of contact for Exec User Group

·New User Request

·IT Induction for new starter

·Procure and setup Tablets and setup Mobile Phones

·O2 assistance Roaming, International Dialling etc.

·Procure and setup peripherals ·Software request and installations

·Shared drive, Mailbox accesses

·Teams Room assistance

·Configure and enable MFA

·Data Transfer

·IPHONE/IPAD support

·O365 assistance

·Assist with ExCo and Board Meetings

·Laptop/Tablet rebuilt

·Home Visits

·Maintain the executive support emergency stock

·Deal with escalations raised by VIP users.

Qualifications Experience:

·Strong knowledge, understanding and experience including, but not limited to:

§Microsoft Server technologies

§Desktop and mobile devices

§Office suite; Outlook, Word, Excel, onedrive, Teams, Sharepoint

·First class customer-service skills and professional presence

·Proven track record successfully supporting C-level executives

·Demonstrated ability to diagnose, repair and solve desktops, network & telecom devices, mobile devices, printers software and hardware related problems

·Excellent analytical and problem solving skills to achieve prompt resolution

·Confidence to deal with senior members of the business understanding the time critical needs of these clients

·Capable of facilitating any technological request with a keen interest and someone who adds real value both to the business as a trusted advisor and as a prominent ambassador for IT

Job Types: Full-time, Fixed term contract
Contract length: 6 months

Salary: £2,500.00-£2,800.00 per month

Schedule:

• Day shift
• Monday to Friday

Application question(s):

• Are you British/EU Citizen?
• Will you be able to join within a week?

Experience:

• Technical support: 3 years (preferred)

Work authorisation:

• United Kingdom (preferred)

Work Location: In person