Patient Booking Assistant

37.5 hours a week, routine working hours: 7.5 hours between 08:00 – 20:00 Mon-Fri and 09:00 – 17:00 weekends.

We are looking for a responsible, enthusiastic, flexible and self motivated individual to work as part of the appointment booking team in this busy Imaging department.

Duties will include helping patients feel welcomed to the Imaging department and making appointments for a range of imaging examinations. You will be dealing with a variety of telephone queries and will be ensuring effective communications are maintained not only within the department but to service users internal and external to the Trust.

Successful applicants must have: -

• Good keyboard skills and IT literate.
• Previous experience of working with the public
• Good customer care skills
• Excellent communication skills.
• Ability to work as part of a team.
• Flexibility and self motivation
• Experience of booking appointments

This is a demanding role which will give the successful candidate an opportunity to develop their organisational skills.

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population.

We provide academically-led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas.

Our vision is to deliver top-quality patient care, excellent education and world-class research. We provide first-class acute and specialist services across eight sites:

University College Hospital (incorporating the Elizabeth Garrett Anderson Wing) National Hospital for Neurology and Neurosurgery

Royal National Throat, Nose and Ear Hospital Eastman Dental Hospital

Royal London Hospital for Integrated Medicine University College Hospital Macmillan Cancer Centre The Hospital for Tropical Diseases

University College Hospitals at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

For more information, please access the following link: https://www.uclh.nhs.uk/

If a high number of applications have been received before the closing date, we may close the application process early.

For more information regarding the main responsibilities of the role, please refer to the attached Job Description.