O
Customer Success Manager
O'Reilly Media
Gateway Team Leader
Work Model
📍 Sunderland, North East England, England
Employment
💼 Full-Time Direct
Recruitment Type
🛡️ Direct to HR Pipeline
Role Overview & Responsibilities
Gateway Team Leader
Student Journey - The Gateway
Location:
Sunderland Campus
Salary:
£36,333 to £43,155 per annum
By annual incremental progression
Hours per Week:
37
Closing Date:
Sunday 09 July 2023
Reference:
0360-23
The Gateway Service is the hub of all student enquiries. Providing a physical and digital delivery of advice and guidance for students on issues affecting any aspect of their university life.
The Gateway Team Leader is responsible for managing the day-to-day operations of the Gateway service. The post holder will provide operational leadership, supporting, motivating and training the Gateway Liaison Advisers enabling them to continuously offer a high level of customer service to our students.
We are looking for an inspirational individual who is passionate about delivering an excellent student-centered service. The post-holder will have experience in leading a front facing customer service team. They will demonstrate the skills necessary to identify trends from data and develop initiatives to proactively address student administrative difficulties.
In addition, the post-holder will have excellent communication skills regularly liaising with professional service staff, academic staff and with external contacts.
More details about the role can be found in the Role Profile, if you have any further questions, please contact Alison Simms, alison.simms@sunderland.ac.uk
The University of Sunderland has been awarded the Time/ Sunday Times University of the Year for Social Inclusion for 2021, follow the link below to see why!
An Inclusive Place to Work - University of Sunderland - YouTube
The University of Sunderland is proud to be an equal opportunities employer, treating all applicants equally and ensuring recruitment is based on merit. However we particularly welcome applications from the following groups as they are underrepresented within the University of Sunderland at this level/in this area: Women, LGBT+ and Black, Asian and Minority Ethnic applicants, as well as candidates with disabilities, whether hidden or otherwise. In addition, we are ‘happy to talk flexible working’.
Frequently Asked Questions
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Is this role eligible for remote work or international relocation?
This position is based in Sunderland, North East England, England with potential relocation and visa sponsorship considerations for qualified candidates.
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