Pet Claims Assessor
Role Overview & Responsibilities
Pet Claims Assessors
Salary: £22 – 26k (£24 – 28 k ote) up to 2k in bonus
Hours: Full Time – Monday to Friday 9am-5pm
Location: North End, Portsmouth or full time work from home
Training: Full Time training must be completed for first 3-5 weeks
MUST have 12 months experience in a pet insurance claims assessing role or 2 years as a RVN
Overview:
The main purpose of this role is to assess and validate Pet Insurance claims, gathering any necessary information required in an efficient manner. A strong candidate will be able to successfully perform and achieve productivity targets whilst also adhering to the claims process; being able to self-motivate and demonstrate being a team player at the same time.
Key Responsibilities:
- Review incoming forms and ensure claims and pre-authorisations are settled within the Service Level Agreements
- Assessing new and continuation claim submissions by reviewing all claim documentation supplied
- Collating information from customers and veterinary practises to assess claims appropriately
- Ensuring prompt and accurate payment of valid claims and querying any anomalies and declining claims that are invalid
- Identifying potentially fraudulent claims and following agreed process for referral.
- Ensuring that high levels of customer service is offered through processing of accurate and timely information
- Maintaining a consistent and energetic approach whilst building rapport with internal and external customer to establish customer relations
- Establish and maintain effective communication and relationships with all colleagues and customers, whilst promoting a professional image
- Develop and maintain a competent level of technical, product and system knowledge and be able to explain policy cover in line with terms and conditions
- Where applicable, to ensure that DPA, FCA, TCF and other regulatory requirements are met
- Understand business issues and recommend solutions to improve
- Commit to own personal development
- Provide support and guidance to others as required.
- To undertake other reasonable responsibilities and projects as instructed by their line manager
Essential Skills:
- Vet practice (e.g. vet nurse), medical or pharmaceutical experience or qualifications in these areas
- Excellent communication skills and strong team player
- Ability to multi-task
- High attention to detail
- Strong data entry and IT skills
- Flexible attitude to work – willingness to take on new tasks
- Ability to work on own initiative and remain motivated in a changing working environment
Desirable Skills:
- Experience of working in an admin/contact centre or customer service environment
- Basic knowledge of insurance products and principles
Job Types: Full-time, Permanent
Salary: £22,000.00-£26,000.00 per year
Benefits:
- Additional leave
- Casual dress
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Life insurance
- Referral programme
- Sick pay
- Store discount
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Performance bonus
Experience:
- Claims Processing: 1 year (preferred)
- Registered vet nurses: 3 years (preferred)
Work Location: Remote
Frequently Asked Questions
How do I apply for the Pet Claims Assessor position at Vermelo RPO?
Click the “Apply for this Position” button on this page to submit your details directly to Vermelo RPO's recruitment pipeline without agency fees or intermediaries.
Is this role eligible for remote work or international relocation?
Yes, this role is 100% remote and open to qualified professionals across eligible global regions.
Are there any fees to apply through Jobflixs?
No. Jobflixs is 100% free for all job applicants. We strictly prohibit recruitment fees, candidate registration fees, or placement charges.
