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Junior Graphic Designer
OPOP Media
Customer Services Advisor
Work Model
📍 Worthing, South East England, England
Employment
💼 Full-Time Direct
Recruitment Type
🛡️ Direct to HR Pipeline
Role Overview & Responsibilities
Resolving and responding to customer queries using e-mail, live-chat, telephone and other channels.
Based in our Goring office and working in our busy, friendly customer services team, you will be responsible for investigating and replying to queries and complaints from purchasers, partners and suppliers.
You’ll also work closely with colleagues and team leaders to share information, arrange payments, solve problems and escalate issues.
A well organised approach is essential to ensure you meet your targets, and you will also need strong administrative and IT skills to maintain and update records.
Experience in a customer focused role is essential, and to succeed you will also need:
Based in our Goring office and working in our busy, friendly customer services team, you will be responsible for investigating and replying to queries and complaints from purchasers, partners and suppliers.
You’ll also work closely with colleagues and team leaders to share information, arrange payments, solve problems and escalate issues.
A well organised approach is essential to ensure you meet your targets, and you will also need strong administrative and IT skills to maintain and update records.
Experience in a customer focused role is essential, and to succeed you will also need:
- Good spoken and written English
- Initiative and problem solving skills
- The ability to work to deadlines and targets
- Resilience, flexibility and attention to detail
Frequently Asked Questions
How do I apply for the Customer Services Advisor position at World of Books?
Click the “Apply for this Position” button on this page to submit your details directly to World of Books's recruitment pipeline without agency fees or intermediaries.
Is this role eligible for remote work or international relocation?
This position is based in Worthing, South East England, England with potential relocation and visa sponsorship considerations for qualified candidates.
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